Last updated: [DATE — set at launch]
When you use our website or request a case review, we may collect: contact details (name, email address, phone number), information you share about your family's care and financial situation for the purpose of evaluating Medicaid planning options, appointment details, and technical data (IP address, browser type, pages visited) collected through standard analytics tools.
We use your information to: respond to your inquiries and provide requested services; schedule, confirm, and follow up on appointments; evaluate your family's Medicaid planning options; send service updates, appointment reminders, and — only with your separate consent — educational and promotional communications; and comply with legal obligations.
When you provide your mobile number and consent, we may send SMS messages including appointment confirmations, reminders, and follow-ups (informational/transactional), and — only if you separately opt in — educational and promotional messages. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Mobile numbers and SMS opt-in consent are never shared with or sold to third parties or affiliates for marketing purposes.
Your information is held in confidence and protected by standard security practices. We do not sell your personal information. We share it only with service providers who help us operate (scheduling, communications, and practice-management systems), professionals directly involved in your case at your request, and where required by law.
You may opt out of SMS at any time by replying STOP, unsubscribe from emails using the link in any message, and request access to or deletion of your information by contacting us at info@medicaidsuccess.com.
Medicaid Answers · info@medicaidsuccess.com · 888-742-4711